Nashville's power comes from NES. Report an outage at 615-234-0000, text OUT to 637797 or use the NES outage map. Planned outages and safety tips.

Last checked Oct. 19, 2026. Facts on this page come from Nashville Electric Service’s outages, planned outages and contact pages and its home page, and from Metro Water Services.

Electricity in Nashville comes from Nashville Electric Service (NES), a public power company that buys its power from the Tennessee Valley Authority. NES says it serves about 460,000 customers across all of Nashville and Davidson County and parts of six surrounding counties, over 700 square miles. To report an outage, call 615-234-0000 (24 hours) or text OUT to 637797.

Who to call

  • Report a power outage (24/7): NES, 615-234-0000; text OUT to 637797 (NESPWR); or the NES outage map
  • Downed power line: stay 30 feet away and call 911
  • NES Customer Relations: 615-736-6900, 6 a.m. to midnight weekdays, 7 a.m. to 5 p.m. Saturdays; 1214 Church St.
  • Tree trimming near lines: NES, 615-695-7400
  • Water outage or main break (24/7): Metro Water Services, 615-862-4600

How to report an outage

  1. Text OUT to 637797 from your cellphone. Message and data rates may apply.
  2. Call 615-234-0000. You will need the meter number or the phone number on your account.
  3. Use the outage map at map.datacapable.com/i/nes, where you can report directly and see estimated restoration times.
  4. Sign in to My Account on nespower.com or the NES mobile app.

Keep your phone number and email current in My Account under “Profile,” so NES can reach you during an outage.

Restoration times

NES posts estimated times of restoration on its outage page and map. It says these are estimates that may change as crews assess damage, and that power restored to your area does not always mean power is back at your home; your service line may need its own repair.

Planned outages coming up

NES schedules some outages for maintenance and tries to warn customers by postcard or voicemail. Its current list includes:

Date Time Location Reason
Thursday, Oct. 22 8 p.m. to 5 a.m. Franklin Road Maintenance
Thursday, Oct. 22 9 p.m. to 6 a.m. 21st Avenue South Maintenance
Sunday, Nov. 8 7 a.m. to 7 p.m. Great Circle Road Maintenance
August 2026 to May 2027 8 a.m. to 4 p.m. Ardee Avenue and Brook Hollow Road 4kV conversion

Check the planned outages page for changes and alternate dates.

Medical equipment and help with bills

Staying safe in an outage

  • NES says to assume every downed line is live, stay at least 30 feet away and call 911.
  • NES says power restored to your area does not always mean it is back at your home; additional repairs may be needed.

What this means for you

  • Save 615-234-0000 in your phone now, and set up the OUT text from the number on your NES account.
  • Storm on the way? Charge phones and check the outage map before calling; it may already show your area.

Related guides: who to call at Metro, moving to Nashville and road construction and closures.

Frequently asked questions

How do I report a power outage in Nashville?

Call Nashville Electric Service at 615-234-0000, text OUT to 637797 (NESPWR), report it on the NES outage map, or sign in to My Account or the NES app. Have your meter number or account phone number ready.

Where is the NES outage map?

The NES outage map is at map.datacapable.com/i/nes, linked from nespower.com/outages. It shows current outages and estimated restoration times.

Who provides electricity in Nashville?

Nashville Electric Service (NES), a public power company that buys its electricity from the Tennessee Valley Authority. NES serves about 460,000 customers in Davidson County and parts of six surrounding counties.

What should I do if I see a downed power line?

Assume it is live, stay at least 30 feet away and call 911 immediately, NES says.